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Live Webcast Replay

The Value of Conflict

Total Credits: 4 including 4 Communications and Marketing - Non-technical

Average Rating:
ACPEN Industry Institute |  Industry |  Practice Management |  Technology
Michelle Tillis Lederman
Course Levels:
4 Hours
Access for 30 day(s) after program date.

Please Note: Programs with a ☾ insignia begin after 5pm or air on the weekend.


Poorly handled conflicts can lead to break downs in communication, reduced morale, and higher turnover. However, when managed well, conflict has the potential to bring value to the organization and the team. Conflict is a costly and often mishandled occurrence in the workplace. Successful conflict resolution occurs by listening to and providing opportunities to meet each side’s needs, and adequately addressing their interests so that they are each satisfied with the outcome. In this you will learn the different conflict modes, how to choose the appropriate strategy for your situation, and how relationships impact your ability to promote the positive outcomes and minimize the negative outcomes of conflict.

Basic Course Information

Learning Objectives
  • Understand the power and potential of conflict in the workplace
  • Learn the five conflict handling modes, positional and problem solving strategies
  • Choose the best approach to addressing a conflict situation
  • Develop techniques to improve conflict communications and relationships
  • Adopt strategies to deal with difficult personalities

Major Subjects
  • Conflicts

Course Materials


Michelle Tillis Lederman's Profile

Michelle Tillis Lederman Related seminars and products

Michelle Tillis Lederman, known as “The Connection Creator,” is an expert on workplace communications and relationships. Michelle’s mission is to help people work better together and advance their individual impact. An executive coach and people expert, Michelle inspires organizations and individuals to build real relationships and get real results.    

Named by Forbes as one of the Top 25 Networking Experts, Michelle is a speaker, trainer, coach, and author of four books including The Connectors Advantage and the internationally recognized, The 11 Laws of Likability.

Highly sought after for her energetic, engaging, and authentic presentations, Michelle has appeared on stages around the globe. She holds a Certified Speaking Professional (CSP) designation from the National Speaker’s Association, placing her within the top 3% of speakers. Her deep expertise has led her to be a regular media contributor appearing on CBS, NBC, Fox, NPR, CNBC, the NY Times, the Wall Street Journal, MSNBC, Forbes and others.

Passionate about education, Michelle served as a Communications Professor at NYU’s Stern School of Business, on the faculty of the American Management Association, Lehigh Executive Education, and Rutgers Executive Education.  

Michelle lives in New Jersey with her husband, two sons, and two rescued dogs.


Sat, Jun 19, 2021 - 07:00am to 10:35am PDT
Sat, Jul 10, 2021 - 11:00am to 02:35pm PDT
Tue, Jul 20, 2021 - 07:00am to 10:35am PDT
Wed, Aug 04, 2021 - 11:00am to 02:35pm PDT
Sat, Aug 14, 2021 - 07:00am to 10:35am PDT
Thu, Sep 09, 2021 - 11:00am to 02:35pm PDT
Fri, Sep 17, 2021 - 07:00am to 10:35am PDT
Mon, Oct 04, 2021 - 11:00am to 02:35pm PDT
Sat, Oct 16, 2021 - 07:00am to 10:35am PDT
Thu, Nov 04, 2021 - 11:00am to 02:35pm PDT
Tue, Nov 23, 2021 - 07:00am to 10:35am PST
Tue, Dec 07, 2021 - 11:00am to 02:35pm PST
Sat, Dec 18, 2021 - 07:00am to 10:35am PST

Additional Info

Basic Course Information

Prerequisites None
Advanced Preparation None
Designed For All
Original Recording Date 11/06/2018
Yellow Book No
Course Developer Michelle Tillis Lederman
Date Added to Catalog 11/28/2018

Additional Information

Complaint Resolution Policy Please contact Anne Taylor for any complaints., (972-377-8199).
Official Registry Statement

Business Professionals' Network, Inc. is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website:

Instructional Delivery Method Group Internet Based
Course Registration Requirements Online Registration
Refund/Cancellation Policy Please contact the ACPEN help desk 1-877-602-9877 or if you wish to cancel your attendance for a previously purchased webcast and are requesting a refund or transfer.



Overall:      4.4

Total Reviews: 56


Renate B

"Great Webinar. Very interactive and educational. Loved the chapter on Listening skills! Thank you both!"

Daniel P - Coral Gables, Florida

"Good Class"

Andrew C

"Enjoyed the breaks to complete the worksheets and the breaks were longer required."

Alan B

" "

Kovach Jeffrey Michael K

"Great information!"

Carol O'Neal C

"I did the ACPEN several years ago and had trouble with the internet. It's great today! Thank you"

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