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Live Webcast Replay

The Value of Conflict


Total Credits: 4 including 4 Communications and Marketing - Non-technical

Average Rating:
   4.5
Category:
ACPEN Industry Institute |  Industry |  Practice Management |  Technology
Faculty:
Michelle Tillis Lederman
Course Levels:
Intermediate
Duration:
4 Hours
License:
Access for 30 day(s) after program date.


Description

Poorly handled conflicts can lead to break downs in communication, reduced morale, and higher turnover. However, when managed well, conflict has the potential to bring value to the organization and the team. Conflict is a costly and often mishandled occurrence in the workplace. Successful conflict resolution occurs by listening to and providing opportunities to meet each side’s needs, and adequately addressing their interests so that they are each satisfied with the outcome. In this you will learn the different conflict modes, how to choose the appropriate strategy for your situation, and how relationships impact your ability to promote the positive outcomes and minimize the negative outcomes of conflict.

Basic Course Information

Learning Objectives
  • Understand the power and potential of conflict in the workplace
  • Learn the five conflict handling modes, positional and problem solving strategies
  • Choose the best approach to addressing a conflict situation
  • Develop techniques to improve conflict communications and relationships
  • Adopt strategies to deal with difficult personalities

Major Subjects
  • Conflicts

Course Materials

Faculty

Michelle Tillis Lederman Related seminars and products: 9


Michelle Tillis Lederman, named one of Forbes Top 25 Networking Experts, is the author of  four books including the internationally known, The 11 Laws of Likability, and her latest  book, The Connectors Advantage. Michelle is the founder and CEO of Executive Essentials, which provides customized communications and leadership coaching and training programs.  Michelle believes real relationships lead to real results and specializes in teaching people how to communicate with confidence, clarity, and connection. 

Her clients include JPMorgan, J&J, Deutsche Bank, Target, MetLife, Sony, Ernst & Young, and Madison Square Garden. Passionate about education, Michelle served as an Adjunct Professor at NYU, on the faculty of the American Management Association, Lehigh Executive Education, and Rutgers Executive Education and the advisory board of Kean’s Global Business School. 

A regular in the media, Michelle has appeared on or been quoted by CBS, NBC, Fox, NPR, CNBC, the NY Times, the Wall Street Journal, Working Mother, US News & World Report, MSNBC, Forbes and USA Today among many others.

Michelle spent a decade in finance with positions in audit, M&A, financial consulting, VC, and hedge fund investing. She received her BS from Lehigh University, her MBA from Columbia Business School, and her coaching certification from iPec and holds the PCC certification from the International Coaching Federation. Executive Essentials is a certified Women Business Enterprise.
 
To learn more about Michelle, visit:

Websites: www.michelletillislederman.com/, www.executiveessentials.org/
YouTube Channel: www.youtube.com/user/MichelleLederman 
Twitter: twitter.com/mtlederman
Facebook: facebook.com/MichelleTillisLederman
LinkedIn: www.linkedin.com/in/communicationexpertspeaker


Dates

Mon, Jun 01, 2020 - 12:00p to 04:00p PDT
Tue, Jun 09, 2020 - 09:00a to 01:00p PDT
Wed, Jun 17, 2020 - 06:00a to 10:00a PDT
Fri, Jun 26, 2020 - 09:00a to 01:00p PDT
Tue, Jul 07, 2020 - 12:00p to 04:00p PDT
Fri, Jul 10, 2020 - 12:00p to 04:00p PDT
Thu, Jul 23, 2020 - 06:00a to 10:00a PDT
Mon, Jul 27, 2020 - 06:00a to 10:00a PDT
Mon, Aug 03, 2020 - 09:00a to 01:00p PDT
Tue, Aug 11, 2020 - 09:00a to 01:00p PDT
Thu, Aug 20, 2020 - 12:00p to 04:00p PDT
Wed, Aug 26, 2020 - 06:00a to 10:00a PDT
Wed, Sep 02, 2020 - 12:00p to 04:00p PDT
Fri, Sep 11, 2020 - 09:00a to 01:00p PDT
Tue, Sep 15, 2020 - 12:00p to 04:00p PDT
Thu, Sep 24, 2020 - 06:00a to 10:00a PDT
Mon, Oct 05, 2020 - 06:00a to 10:00a PDT
Tue, Oct 13, 2020 - 09:00a to 01:00p PDT
Wed, Oct 21, 2020 - 09:00a to 01:00p PDT
Thu, Oct 29, 2020 - 12:00p to 04:00p PDT
Wed, Nov 04, 2020 - 12:00p to 04:00p PST
Mon, Nov 09, 2020 - 06:00a to 10:00a PST
Tue, Nov 17, 2020 - 09:00a to 01:00p PST
Mon, Nov 23, 2020 - 06:00a to 10:00a PST
Tue, Dec 01, 2020 - 12:00p to 04:00p PST
Wed, Dec 09, 2020 - 06:00a to 10:00a PST
Mon, Dec 14, 2020 - 09:00a to 01:00p PST
Tue, Dec 29, 2020 - 09:00a to 01:00p PST

Additional Info

Basic Course Information

Prerequisites None
Advanced Preparation None
Designed For All
Original Recording Date 11/06/2018
Yellow Book No
Course Developer Michelle Tillis Lederman
Date Added to Catalog 11/28/2018

Additional Information

Complaint Resolution Policy Please contact Anne Taylor for any complaints. anne.taylor@acpen.com, (972-377-8199).
Official Registry Statement

Business Professionals' Network, Inc. is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.nasbaregistry.org


Instructional Delivery Method Group Internet Based
Course Registration Requirements Online Registration
Refund/Cancellation Policy Please contact the ACPEN help desk 1-877-602-9877 or help@acpen.com if you wish to cancel your attendance for a previously purchased webcast and are requesting a refund or transfer.

Reviews

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Overall:      4.5

Total Reviews: 21

Comments

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"I did the ACPEN several years ago and had trouble with the internet. It's great today! Thank you"

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