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Live Webcast Replay

Giving Feedback That Delivers Results (alt: Navigating Difficult Conversations)


Total Credits: 1 including 1 Business Management & Organization - Non-technical

Average Rating:
   38
Category:
ACPEN Industry Institute |  Practice Management
Faculty:
Jill Schiefelbein
Course Levels:
Basic
Duration:
1 Hour
License:
Access for 30 day(s) after program date.

Dates
Please Note: Programs with a ☾ insignia begin after 5pm or air on the weekend.


Description

Being a leader often requires having difficult conversations and negotiating the boundaries of relationships and organizational needs. Navigating conversations where one person wants another to change behavior can be quite tricky. How do you do this in the most effective way, without making it personal, and in a way that simultaneously gets buy-in and results in direct action? In this session, we'll uncover a handful of strategies to drive results with your communication. 

Basic Course Information

Learning Objectives
  • How to keep feedback discussions from getting heated or personal
  • Strategies for communicating your position without coming across as confrontational
  • Common reasons communication fails, and how to avoid them
  • How to create and organize messages for maximum persuasive impact

Major Subjects
  • leadership
  • communication
  • performance 

Course Materials

Faculty

Jill Schiefelbein's Profile

Jill Schiefelbein Related seminars and products


Jill Schiefelbein is an award-winning entrepreneur, author, and communication strategist. She taught business communication at Arizona State University for 11 years before venturing into entrepreneurship. Jill’s business, The Dynamic Communicator®, helps organizations navigate the physical and digital communication spaces to attract customers, increase sales, and lead more impactful teams. Her latest book, Dynamic Communication: 27 Strategies to Grow, Lead, and Manage Your Business hit stores March 2017. Jill is currently pursuing her doctorate degree at the University of South Florida's Muma College of Business, where she's studying the impact of artificially intelligent video avatars in the customer experience lifecycle in business-to-business sales--an exciting new field of study at the intersections of synthetic media, communication, and relational commerce.


Dates

Mon, Aug 22, 2022 - 11:00am to 12:07pm PDT
Sat, Sep 10, 2022 - 08:00am to 09:07am PDT
Mon, Sep 26, 2022 - 12:00pm to 01:07pm PDT
Mon, Oct 10, 2022 - 07:00am to 08:07am PDT
Wed, Oct 26, 2022 - 11:00am to 12:07pm PDT
Wed, Nov 09, 2022 - 08:00am to 09:07am PST
Wed, Nov 30, 2022 - 12:00pm to 01:07pm PST
Fri, Dec 09, 2022 - 07:00am to 08:07am PST
Wed, Dec 21, 2022 - 11:00am to 12:07pm PST
Fri, Dec 23, 2022 - 10:00am to 11:07am PST
Wed, Dec 28, 2022 - 11:00am to 12:07pm PST
Fri, Dec 30, 2022 - 09:00am to 10:07am PST

Additional Info

Basic Course Information

Prerequisites None
Advanced Preparation None
Designed For Anyone who has to create or delegate or facilitate or run meetings
Original Recording Date 10/17/2019
Yellow Book No
Course Developer Jill Schiefelbein
Date Added to Catalog 09/30/2019

Additional Information

Complaint Resolution Policy Please contact Anne Taylor for any complaints. anne.taylor@acpen.com, (972-377-8199).
Official Registry Statement

Business Professionals' Network, Inc. is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.nasbaregistry.org


Instructional Delivery Method Group Internet Based
Course Registration Requirements Online Registration
Refund/Cancellation Policy Please contact the ACPEN help desk 1-877-602-9877 or help@acpen.com if you wish to cancel your attendance for a previously purchased webcast and are requesting a refund or transfer.

Reviews

5
4
3
2
1

Overall:      4.9

Total Reviews: 38

Comments

Lisa R

"Thank you for the slides. At one point I thought the speaker stated a key elements was “Missed Meetings” but what she really said was “Missed Meaning.” The slide aided in catching the true intent of her statement. Great communication through a simple visual aid. "

Nancy P

"I wish this course had been available 30 years ago! Great speaker, very helpful information presented fabulously!"

Alan K

"Great course and not too much detail "

Sarah E - Marion, Iowa

"Jill was great! I learned more than I expected!"

Norman K - WARREN, Michigan

"Very good presentation."

Reynolds A

"The presenter did an excellent job, and was very knowledgeable in this area. "

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